Dusklane.us

Thank you for shopping with Dusklane. We are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not entirely satisfied with your purchase, this Refund and Returns Policy outlines your rights and the procedures for returning or exchanging items.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The return request is submitted within 14 days of delivery.
• The item is unused, unworn, unwashed, and in the original packaging with tags attached.
• The item is not a final sale or clearance item.
• The return is accompanied by a receipt or proof of purchase.

We reserve the right to deny returns that do not meet these criteria.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Final sale items
• Underwear, swimwear, or bodysuits for hygiene reasons
• Customized or personalized items

3. How to Initiate a Return

To initiate a return, please contact our support team at:

• Email: [email protected]
• Phone: +1 (484) 473-1196

Include the following details in your return request:

• Order number
• Full name and email used at checkout
• Item(s) you wish to return
• Reason for return

Once your request is approved, we will provide return instructions and the shipping address.

4. Return Shipping Costs

• Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item or damaged product).
• We recommend using a trackable shipping service.
• Shipping costs are non-refundable unless otherwise stated.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• If rejected (e.g., signs of wear, missing tags), the item will be returned to you, and no refund will be issued.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or credit card account again.
2. Contact your bank or credit card company; it may take time before your refund is officially posted.
3. If you’ve done this and still haven’t received your refund, contact us at [email protected].

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the item and place a new order separately.

8. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the item and packaging. We will either issue a full refund or send a replacement at no cost.

9. Cancellations

Orders can be canceled within 2 hours of placement by contacting our support team. After this window, your order may already be in process and cannot be changed or canceled.

10. Contact Us

For any questions regarding this policy, or assistance with returns:

Dusklane
290 Spyglass Drive ,Jonesville Virginia 24263 ,United States
Phone: +1 (484) 473-1196
Email: [email protected]